For each "Operator" or "IMEI" Unlock Code order, the customer takes note of the codes' delivery period : between 2 to 3 business days after acceptance of the payment by the Secure Payment partner.

The customer takes also note that statistically, since the lauching of the service in 2002, 70% of the Operator Unlock Codes are available, and 30% are unavailable (request failure).

If you are concerned, GSM Factory will simply refund your credit card !

For each "Correspondence" unlock order, the customer takes note of the fact that statistically, since the lauching of the service, 10% of the correspondence unlock requests fail (mobile phone not supported by our services). In case of failure, given the fact that S.E.G SARL has to manage a considerable amount of requests, and the percentage of failure, S.E.G SARL can not assume all the logistic and banking fees, and will refund the customer of the price of his order, minored of the shipping fee, necessary to send the mobile phone back to the customer.